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Monthly Archives: June 2012

Danipa Receives Level 1 Eco Certificate

Posted on by Posted in Community, Danipa

On Monday, June 25th, Danipa was presented with our Level 1 Eco Business certificate. This is a Eco-Friendly program that is run through the Ajax Pickering Board of Trade (APBOT).

Danipa Business Development Executive Elsie Boakye-Yiadom was on hand to receive the certificate at the APBOT office in Ajax!

L to R: EBAC member Judy Gaw of Eco Environment Plus, Elsie Boakye-Yiadom of Danipa Business Systems and EBAC Chair Peter Forint of Wardell Professional Development.

For more information regarding the Eco Business Program please visit the APBOT website:

Almost 60% of businesses now use Social Media for Customer Service

Posted on by Posted in Business, Small Business, Social Media, Technology News

Sword Ciboodle, a global provider of customer solutions, and customer experience advisory thinkJar, has released the results of a research survey targeting US and UK companies with medium- to large-sized contact centers on their use of social media specifically for customer service. With nearly 400 responses from around the globe, and representation from more than 10 industry verticals, the research helped to reveal insights into how organizations are leveraging social channels for customer service. The analysis covers topics such as the longevity and maturity of the social customer service practice, the integration of social channels with traditional channels, and the decision and selection criteria used to determine social customer service programs.

Survey results indicated that social channels have been strongly embraced, with 59% of organizations having adopted Twitter and 60% adopting Facebook, and almost 85% of those who have adopted one, have adopted both together. However, while social channels are widely used, participants showed that justification and validation of social customer service is proving to be a challenge. There are a variety of differences in how social channels are used, and factors such as an organization’s size, industry and geography also play an important role. Integration of data, as well as finding the right balance between social customer service and more “traditional” channels, is an important part of what companies are wrestling with.

The size of the company is an additional factor in the maturity of its social customer program. For example, 40% of respondents in companies with 1000 or more contact center agents say that their social customer service initiatives have been in place for at least two years. In contrast, 53% of companies with smaller contact centers say that current programs were implemented within the past year to two years. The reasons behind the move of all companies, regardless of size, to social customer service is customer driven, with 56% of respondents implementing social customer service due to customer request, compared with 40% that put the programs in place to keep up with competitors.

“The direction social channels is headed when it comes to customer service is fascinating and a true ‘game-changer’ for businesses,” said Esteban Kolsky, principal and founder of thinkJar. “The trick is to truly understand how to navigate this hyped-up, yet semi-mysterious ‘customer service frontier.’ This research report is a must-have for all organizations who want to really know where to go with social in customer service.”

“What’s important for every organization to realize is, while social channels are constantly evolving, they are not new anymore,” said Mitch Lieberman, Vice President of Market Strategy at Sword Ciboodle. “The most successful customer service program will happen for businesses who incorporate social into their overall customer engagement practices, and really keep pace with the way their customers are communicating with them in all areas.”

As published in ConnectIT News

By: Mark Cox

Need assistance setting up or maintaining your Social Media accounts? Danipa can help!  Please contact us directly to learn more about our Social Media Packages!

http://www.danipa.com/request-a-quote

U.S, Canada becoming Hotbeds for Phishing Sites

Posted on by Posted in Internet Security, Technology News
As the association of Eastern European and Chinese IP addresses with cybercriminals has led to blacklisting of addresses from those countries, the crooks are moving their sites to North America – in droves.
A new report from security firm Websense finds strong evidence of this alarming new trend.
“Things are getting worse, not better,” said Patrik Runald, director, security research, Websense Labs.
In Canada, we found an 170% increase from last year in phishing sites being hosted on Canadian servers, making Canada number two in the world for hosted phishing sites.”  But that pales in comparison to the U.S., which saw a 300% increase and is now the top country in the world for these sites, by far.  “A lot more malicious content is now based in western, first world countries today,” Runald said. “Typical suspects 2-5 years ago were in eastern Europe which is dropping off because they developed a shady reputation. So traffic to and from servers in say Ukraine, were simply blocked by some admins, and vendor security products took location into account, making traffic from these countries much more likely to be blocked. So the operators of these sites moved to countries where traffic goes commonly, like the U.S. and Canada, where it is much harder to block for security reasons.”The same trend is also showing up with Bot networks, and with malicious URLs.
Canada saw a 39% increase in Bot networks this year, which Runald said was pretty average, especially when compared to the U.S. jump of 450% in the same category.
“This stat doesn’t mention the scale of the Botnet being used, and we are finding that 8-12 servers is now about average,” Runald said.
Malicious website increase was also high this year — about 300% in the U.S. and 239% in Canada.
“This was an amazing jump across the board,” Runald said. “And it s the most dangerous catagory because you don t have to click on anything to get infected. This is also a moving target, as are Bot networks, while phishing is more static in the way it works.”
Runald said the security vendors are generally able to cope because they do have massive amounts of data to work with. Websense alone has 3.5 billion pieces of data they scan every day.
“But the fact the numbers are going up quite dramatically is a worrying trend because there s more to deal with,” he said. “This is new. In 2010 and 2011 we did not see this kind of jump.”
Runald suggested that increasing criminal penalties for these kinds of crimes could have a significant impact.

As published in ConnectIT News

By: Mark Cox

Make sure that your information is secure!  Check out our selection of Internet Security products by visiting our website at: Norton Internet Security Software

Notice to our .CA Customers…

Posted on by Posted in Danipa, Domains

Please note that CIRA (Canadian Internet Registration Authority) will be performing a system upgrade with the .CA registry system starting at 9:00am on June 12th (ET) through to 9:00am June 13th.

Your .CA domain name(s) will continue to function normally throughout the service upgrade. 

There will only be a service interruption for Registrant Administrative transactions in the following areas:

  • Registrants will not be able to submit new .CA domain registrations during the service outage
  • Registrants will not be able to approve their CIRA Registrant Agreement  during the service outage
  • Registrants will not be able to update or renew existing .CA domain names during the service outage
  • WHOIS will not be available during the service outage
  • CIRA’s Election website will be offline during the service interruption.

This basically means that you should not plan to do any administrative work on your .CA domain name during this time! You can still login and view your information but do not plan to make any changes to your account information.

If you want to read more regarding this announcement please visit the CIRA website at:

http://cira.ca/news/announcements/ca-registry-upgrade